Transportation terms of service

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Transportation terms of service

How long does it take to transport?
Orders are usually shipped within 1-4 days. The transportation time varies depending on the transportation warehouse and destination.
The factory (China) warehouse takes 7-15 days for delivery, and the European warehouse (Poland and Czech Republic) takes 3-7 days for delivery.

European warehouse delivery time: = processing time (3-7 days) + shipping time (5-7 days)
Factory (China) delivery time: = processing time (3-7 days) + shipping time (30-50 days)

How to track my order?
If you want to check the delivery status of an order, you can find the latest tracking information by visiting the order history.

How much is shipping?
We strive to keep transportation costs low. The shipping cost associated with each item is shown at checkout. The cost varies depending on the delivery warehouse and delivery time

Where will my order be shipped from?
X-Tron is a global platform. Your order can be shipped from the factory (China) and European warehouse (Poland and Czech Republic)

How can I change my shipping address?
Before X-Tron places an order, you can change the shipping address directly in the shopping cart.
If your order was placed within the first 8 hours, you can contact the website customer service or send an email to modify it.
Once your order is shipped, you cannot change the address. We recommend that you contact your local post office and provide your tracking number to see if they can resend your order to another address.

● Delivery time: total delivery time = processing time + shipping time
● Processing time: Before shipping your order, we usually need 1-4 working days to prepare your products, conduct strict quality control tests and carefully package the items. So the processing time is separated from the transportation time.
● Estimated delivery time: 7-15 days for factory (China) warehouse delivery, and 3-7 days for European warehouse delivery.
● After the order is shipped, we will update the tracking number via email. You can also find the tracking number in your account.
● Delivery time may vary, especially during peak periods. Please be patient.