Normally, if the product is in stock, the shipping time is 1-3 working days and the delivery time is 3-10 working days, however, due to the increase in order volume and the impact of COVID-19, it may be
It may take longer than usual to complete the order. Order processing time for some brands can be as long as 7-14 days. This is an industry-wide issue due to Covid-19 affecting our products
high demand and supply chain pressure. Thank you for your patience and understanding. Please refer to the specific brand's shipping policy for current estimates of order fulfillment times. If you have any questions,
Please email us at [email protected].
Xtron Shipping Times and Delivery Information
Our goal is to provide you with the best shipping options no matter where you live. Serving hundreds of clients around the world every day, we strive to provide you with the highest level of service
1. The page price includes shipping.
2. The order delivery time is divided into two parts: .
●Processing time: 1-7 days
European Inventory: 3-7 working days or faster via Polish warehouse
Pre-order: Scooter on board. Arrived within 2-4 weeks.
Shipping from China: 14~40 natural days or faster by sea
Please read through this guide so you can understand how the process works and what to expect once you place an order with us.
●After placing an order, you will receive an order confirmation email. This means that we have authorized your credit card to make the purchase and are preparing your order for shipping.
●- Once we receive your order, we will automatically contact our warehouse to confirm that it is in stock and ready to ship immediately.
●If your item is backordered or unavailable, we will contact you by email.
●If your item can be shipped immediately, we will process the fee and submit the shipping order.
How to deal with damage, anomalies or discrepancies in product delivery (carton packaging appears to have some damage, such as tears, holes, large dents, open carton
or missing items) :
● Damage to the carton requires a visual inspection of the contents of the unit.
●XTRON.VIP recommends an immediate inspection in the presence of the driver to confirm the damage. If the contents are damaged, please note on the carrier's document.
Damage and notify [email protected] immediately.
●Important Note: If the contents cannot be inspected immediately, the carrier's document must state: "Carton is damaged and needs to be inspected" and list the type of damage.
●Items must be inspected and actual damage reported to the carrier within 48 hours of arrival
Excessive damage to carton packaging and exposed product:
●Refused to ship
Signed carrier document: "Carton damaged and rejected"
●Notify XTRON.VIP immediately.
If you have any other questions about the ordering and shipping process, please feel free to email us at [email protected]