Return, Refund, Cancellation and Reservation Policy
Xtron.vip is committed to providing the best customer service in the electric bike industry. Our goal is to make your shopping experience as easy as possible and ensure that you
100% satisfied with the purchase. We will do our best to meet your expectations.
Unless otherwise stated on the product page or below, unused, unloaded and resaleable items in new condition and original packaging can be returned within 30 days of the delivery date for a refund*.
●You must notify us of your intention to return within 30 days of the delivery date.
●Our return policy applies to cancellations after the item has actually been shipped or has been rejected upon delivery.
●We will refund the product price less any applicable fees and charges.
●Original shipping charges are not refundable.
●You are responsible for any return shipping costs.
●Refunds will be applied to the same payment method used for the original purchase.
The following are non-refundable
, products subject to manufacturer's warranty
●Products in original manufacturer's packaging
●Products that have been removed from the original manufacturer's packaging
It is the customer's responsibility to return the item in new, resaleable condition. Refunds will only be issued upon receipt and inspection of the returned item.
If the returned item is damaged in transit, it is the customer's responsibility to file a claim with the carrier. No refunds are possible in this case.
All return requests must be submitted in writing and sent to [email protected]
Xtron.vip works with several manufacturers. Please read the return policy applicable to the product of your choice, located under the "Returns" tab on the product page and below:
Xtron Return Policy
Return the goods
Our policy is valid for 30 days. If 30 days have passed since you received it, unfortunately we cannot provide you with a refund or exchange.
To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Refund (if applicable)
Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.
If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or lost refunds (if applicable)
If you haven't received your refund, please check your bank account again first. Then contact your credit card company and it may take some time for your refund to be officially released.
Next contact your bank. It usually takes some processing time before a refund is issued.
If you've done all of this and still haven't received your refund, please contact us.
Sales item (if applicable)
Only regular priced items can be refunded, unfortunately specials cannot be refunded.
Exchange (if applicable)
We only replace defective or damaged items. If you need to exchange it for the same item, please email us.
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit corresponding to the return value. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or the gift giver sent the order to themselves to give it to you later, we will issue a refund to the gift giver who will know about your return
To return your product, you should mail your product to our warehouse address.
You will be responsible for paying your own return shipping. Shipping charges are non-refundable. If you receive a refund, return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchange to reach you may vary.
If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
●All return requests must be submitted in writing and sent to [email protected] .
●If your return is approved, you will receive an email from us with return instructions.
●Pack all returned items securely in their original packaging and include any additional paperwork requested in the return approval email.
●We recommend taking photos of the package and/or item before shipping.
●Shipping packages. We will provide you with a return shipping label, or you will have to arrange the shipping yourself.
●Please provide us with the tracking number.
●Once your return has been received and checked, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.
●If you are approved, your refund will be processed and points will be automatically applied to the original payment method within 10 working days.