X-TRON FAQ

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FAQ

General

What are your business hours?

If you have any questions, please send an email to [email protected]
Our office is open from Monday to Friday Central European Time: 3:00-12:00.

transportation

Where are you shipping to?

We ship to the United States, the European Union, Japan, South Korea and Singapore. If for any reason you encounter problems when placing an order, please send an email to [email protected] and we will try our best to find a solution.

What should I do if the goods just received are damaged?

Choose to reject, or tell us as soon as you sign, we will solve your problem.

The speed limit in our country is 25km/h? Can scooters be used?

All of our models can be equipped with speed limiters, and customers need to purchase the speed limiters themselves to install them. We are not responsible for the problems in the middle, because this is an illegal modification.

How long will it take for my package to arrive?

We try our best to process your order within 24 hours working days. Once you place your order, you will receive an order confirmation email. Your order will be shipped within 48 hours after placing the order. (Saturday and Sunday orders are shipped Monday) After your order is shipped, you will receive a shipping confirmation and detailed tracking information by email. The specific delivery time is based on the warehouse selected in the following order. Generally, EU countries choose EU warehouses and will generally be delivered within 5-10 days. The general delivery time for factory warehouses is 30-50 days, but sometimes it may be detained by customs . For any other shipping issues, please contact us at [email protected]

How do I return the goods?

To process returns, please follow these 3 simple steps:
Send us an email to [email protected]; or contact us WhatsApp: +8613580114502

1) Order number.
2) Return/Exchange.
3) The reason why you want to return the product.
The more comments and feedback we provide, the better we can serve you.

Note: The condition of all items should be the same as when you received it. We are happy to provide return services for international orders. However, we usually do not bear return shipping costs. We also recommend using a traceable shipping service to ensure that we can receive your returned items.

We will process all refunds after receiving and inspecting your returned merchandise. We will notify you via email to approve or reject your refund. If approved, we will process your refund within approximately 48 hours, and the credit limit will be automatically added to your credit card or original payment method within a certain number of days.

How long will it take for me to get a refund?

After we receive the returned product, we will refund the returned product as soon as possible. After receiving and reviewing your returned merchandise, we will notify you via email and process your refund within approximately 48 hours. Please wait 10 business days to see the return reflected on your credit card statement. If you have any questions, please feel free to email us. Please note that the shipping fee will not be refunded for return orders. The freight has been paid to our courier service. When you return the purchased goods, we will not refund the freight. *Not applicable to free shipping orders.
If you have not received a refund, please check your bank account again first. Then contact your credit card company, it may take some time for your refund to be officially released. Next contact your bank. There is usually some processing time before refunds. If you have completed all these operations, but still have not received a refund, please contact us at [email protected]

Notice:
We do not support 7 days for unreasonable returns. Please ensure the integrity of the package before signing for receipt. If there is damage or any problem, please contact us within 3 days after signing for, and we will help you deal with the problem for free. 3 days after signing for We will not be responsible for any problems (including damage, undesired,) that occur. The costs incurred in the process again will be borne by the buyer alone.